Hasta La Vista, Series 9

For the love of all things holy.

Those of you who know me know I’m a gadget whore.  You can imagine my titillation when, after a seemingly interminable amount of wrangling, I managed to land the Samsung Series 9.

After three weeks with it, just like a super hot girlfriend with that one annoying flaw, it’s time to ditch it.

Except in this case, it isn’t that she clicks her heels too loudly when she walks, it’s that her holes are too small.  Wait, what am I talking about again?

Oh right.  The laptop.

I can likely live without the TPM (altho Samsung has never actually responded to my initial compliant about this).  I can live with the “not-even-close-to-advertised” battery life (try 4 hours instead of 7).  I can live with the idiotic power plug that juts out from the side of the unit, totally horking up the design aesthetic.

But I can’t live with one major flaw: the Micro-HDMI port.  Three words: WHAT. THE. FUCK.

If you ever want to project in a work setting, you’re out of luck.  Maybe Samsung is trying to bring back the family-meeting-room feel by making everyone in the room gather around your laptop to watch your presentation.  Maybe they secretly hate Powerpoint and this is their way of blocking its inexorable rise.  Or maybe some EE student got a little carried away and turned this thing into a really expensive brick.

“Buy an adapter, Weitz!” you say.  Oh I would.  Except they don’t exist.  Yep folks, going from Micro-HDMI to VGA Female is impossible unless you want to daisy chain a bunch of adapters together.  And nothing screams sexy and functional like a bunch of electrical-tape wrapped adapters.

“Weitz, call Samsung – surely they can help, right?”  Ok.  Lets see what happened when I did that:

Chat Information Please wait for a Samsung Agent to respond.

Chat Information You are now chatting with ‘Gary C’. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat Information Your Issue ID for this chat is LTK4380840187X

Gary C: Hi, thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: Hi – I have the Series9 and need an adapter that goes from the micro-hdmi to vga

Gary C: I will help you with providing required information.

Visitor: thx

Gary C: Would you mind holding a few minutes while I gather the required information on your request?

Visitor: no problem

Gary C: Thank you for waiting. I’ll be with you in just a moment.

Visitor: great

Gary C: Thanks for holding.

Gary C: I am sorry, we do not have the information on the part you are looking for.

Gary C: However you can check for that part at any of your local retailer.

Visitor: Samsung doesnt sell anything that can help me hook up my new Series 9 laptop to a projector?

Gary C: Correct.  But you can go to a local retailer.

Visitor: Uh.  Ok.  Just so I’m clear: Samsung sells a $1700 enterprise PC that one cannot hook up to a projector.  And you have no solution except to tell me to go to a local retailer (who, by they way, don’t have this part because it doesn’t exist).  Does this seem logical to you?

Seriously.  Make the pain stop here.

So I’m back to my Sony.  It isn’t as sexy.  But it’s as fast, has every port I need, about the same battery life, and doesn’t inspire rage-inducing blog posts at every turn.

On another note, I have  a sweet Samsung Series 9 laptop for sale if anyone wants it.

Since Samsung apparently doesn’t allow returns.

Injury? Meet insult.

4 thoughts on “Hasta La Vista, Series 9

  1. seriously, this is the exact problem i have encountered. after searching all the major electronic shops and hoping to find the adapter without luck, I went back to Samsung retail shops, they told me the best they can do is give me a number to call Samsung service and settle it myself. best part is after calling Samsung service center, they told me someone will get back to you after checking stock availability.. it’s been more than a week, no body called!

  2. No they don’t. Of the four online retailers, only CDW has in stock and at a $20 rip-off premium at $59. Loved this $1,999 toy for a few moments but awful wifi and disconnect with Earth has me wrapping it up, return to sender.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s